The Car Flow
Eight steps, the same in every bay, for every car. Scroll and follow one car from the moment it rolls in to the moment the keys come back.
- STEP 01 / 08
Intake and the 142-point scan
Before anyone touches the car, it gets scanned, photographed, timestamped and logged. That baseline is what every later claim gets measured against.
- STEP 02 / 08
Your work order opens
You get dashboard access on the spot: a live feed of your bay and an itemized list that fills in as the job moves. Parts on one line. Labor on another.
- STEP 03 / 08
Diagnosis on camera
The tech shows you what the scan found, with photo and video tied to each point. Nothing gets claimed that isn't shown.
- STEP 04 / 08
Your quote. Your yes.
Every line traces back to a scan point. You approve it before a wrench turns. The scan already named everything, so there is nothing left to upsell.
- STEP 05 / 08
Work on camera
Watch it live through the glass or on your phone, or don't. Every step is logged against your work order either way.
- STEP 06 / 08
Second set of eyes
A lead tech or the paired owner-operator checks the work against the scan before the car moves. Integrity is a step in the process, not a feeling.
- STEP 07 / 08
Re-scan
The car gets scanned again and you see the before and after side by side. That's your proof the fix took, instead of somebody saying you're all set.
- STEP 08 / 08
Handback
Footage, before-and-after scan and the itemized book go home with you. The record stays on file and follows the car for the rest of its life.
In writing
Five promises with names on them
Promises without names turn into vibes. These have names so you can hold us to them, by name.
The Glass Bay Promise
No wall between you and your car. Watch through the glass or on your phone, start to finish.
The Open Book
Parts and labor on separate lines, every time. No flat "diagnostic plus repair" number with the details buried inside.
Scan-Backed Quote
If the scan didn't find it, it isn't on your quote. Every line points back to a scan point.
Second Eyes
No car leaves a bay until a second qualified person has checked the work against the scan.
The Footage Is Yours
The video of your job belongs with your work order and goes home with you. Your record follows the car.
Numbers, not opinions
What a measurement looks like
When we say your rotors are under spec, you'll see the micrometer reading against the spec on camera. Drag the bar to see the difference between a shop that tells you and a shop that shows you.
Behind a wallThrough the glassDrag or use arrow keys · concept render
The open book
How a G.A.G. quote reads
This is the layout every quote will follow. It's a sample with no prices, because there's no shop yet and we won't print numbers we can't stand behind.
What matters is the shape: each line points to the scan point that justified it, parts and labor never share a line, and the posted labor rate and parts markup sit on the page instead of in someone's head.
Work order · sample
Ask any shop
Six questions worth asking anywhere
Use these at any garage, including ours. A good shop will be glad you asked.
| The question | G.A.G.'s planned answer |
|---|---|
| Can I see my car while you work on it? | Yes. Through the glass, or on a live feed from your phone. |
| Are parts and labor on separate lines? | Always. Parts at our cost plus a posted markup. Labor in book hours at a posted rate. |
| Why is this on my quote? | Every line points to the scan point that found it. |
| Who checked the work? | A second qualified person, on camera, before the car moves. |
| How do I know it's fixed? | A re-scan, with the before and after side by side. |
| Can I keep the video? | Yes. It belongs with your work order. |
Filming note: cameras film the car and the work. Customer voices or faces are recorded only with written consent, and the recording policy gets an Indiana lawyer's review before the cameras go live.